Who should I contact if I have a query?

Please check the FAQ that can be found on this page as your answers to any queries may be found below. Further information can also be found on https://www.nationwideparcelservices.com. If you would like to speak to someone, please contact us on 01924 654 141 Monday – Friday 8am-8pm, Saturday 8am-6pm or Sunday 10am-4pm.

I’d like to know more about Nationwide Parcel Services compensation for loss, damage or delay

If an item you have posted with Nationwide Parcel Service is lost, damaged or delayed you may be entitled to full compensation, condition being you have met the postage guidelines. However, in the instance that you have not met the postage conditions, Nationwide Parcel Service are not responsible for compensations in the event of a loss, damage or delay in transit.

I’m not sure of the weight of my item.

The only way to be sure of your item’s weight is to weigh it. If you can‘t weigh it at home, you can do so at your nearest Post Office.

Please note: A precise quote on proving can only be provided if you know the correct weight for your item or package that you wish to ship. Delaying this could result in problems with delivery, or extra fees to cover the cost that isn’t paid for.

How can I get proof of dispatch?

Proof of dispatch is provided automatically via email and/or text message services. If you post at the Nationwide Parcel Service branch then a print out of your receipt will be provided, unless if you wish to opt into email/text message service instead.

How can I get proof of delivery?

Proof of delivery is provided automatically via email and/or text message services. You will receive a two hour window in which your item is expected to be delivered.

I’d like to know more about your tracking service.

A tracking number is provided from the moment you post your package with us. This tracking number can be used to check the progress on your delivery and whereabouts of your package.

Are there any items I can’t send or that are prohibited?

– Animal skins (non-domesticated)
– Dangerous goods/Hazardous materials (following IATA and ADR regulations – This only applies to European postage)
– Firearms
– Furs
– Perishable goods (such as fish or meat)

Are there any items I can’t include in my house move?

Any of the items prohibited to ship above are prohibited during a house move as well. Please see the question above for further clarification.

I’m expecting a parcel that is a gift from a relative who lives in the EU. Will I need to pay duty and tax charges?

Value added tax (VAT) applies if the gift has a value over £39. If the item is valued over £39 UK VAT, please note you will be expected to be charged 20% VAT at the point of delivery.

What payment options do you accept?

There are several payment options available with Nationwide Parcel Service. We accept credit and debit cards or PayPal to pay for your shipment. All major cards are accepted from American Express, Visa, Discover, MasterCard and Maestro. We also accept Apple Pay.

What are your hours of operation?

We are open for your services seven days a week. Nationwide Parcel Service business hours are Monday to Friday from 8am-8pm. Saturday 8am-6pm and Sunday 10am-4pm. For any other assistance, please feel free to contact us on 01924 654 141.